Frequently Asked Questions

Many of our customers have specific questions about our professional services. Here are just a few of the frequently asked questions we hear at Supa.

General Questions

How can I get a quote?

Simply visit the signup form to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

Am I charged the full quoted amount even if it does take as long to clean my premises?

No, you’re only charged based on the amount of time your cleaner was actually at your premises working. If they finish early, you aren’t charged the full amount quoted.

Doe someone have to visit my premises before I can book a clean?

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

Are cleaning supplies included?

Yes they are as we use commercial grade equipment and products it makes the job quicker and more efficient, but if you prefer certain brands or products we are happy to use the ones provided by you.

What if I'm not happy with my cleaning?

Please contact us immediately and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

DO I HAVE TO BE PRESENT WHEN YOU CLEAN MY PREMISES?

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

WHEN AM I CHARGED FOR MY SERVICE?

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

ARE THERE ANY COMMITMENT OR CONTRACTS?

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or predetermined number of appointments.

Cleaning Questions

What services do you offer?

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

How Many cleaners do you send?

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

Are your cleaners screened?

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.